FREQUENTLY ASKED QUESTIONS

How do I add a partner?

• There are two ways to add a partner. 1) if you know the email address your partner uses for DUPR/Picklebook you can secure a place for them and they will have 36 hours to accept the partnership and register for the Norwich Open. PLEASE NOTE - JUST ONE OF THE PARTNERSHIP SHOULD DO THIS. 2) register and process payment for your own entry first.
• Once you have successfully registered and paid you will receive a confirmation email with a direct link to your booking. You will also have a link from the Home tab on PbE PickleBook. When you go back into your booking at the event level you will see that it states No Partner and a Search link. If you click on Search you will see the names of others entered into the event without a partner. Beside the name you will see the player's DUPR rating and self assessed rating. You can either reach out to message them clicking on contact or you can click on invite to send an invitation to them. If the recipient accepts your invitation your booking will be automatically updated. The recipient could obviously reject the invitation and if this is the case you will receive an email. You could also receive a rejection if it turns out that the recipient is not eligible for the event (e.g. too old or too young or not the right rating). If this is the case you are able to start the process again.
• (If you do not receive a confirmation email – please check your spam folder).
• If you have entered for either a Doubles or a Mixed Doubles event you will find a link to the ‘Find a Doubles Partner Service’ at the bottom of your confirmation email.
• Click on the link and follow the instructions on the page.
• Players wishing to partner with players with a different age or rating should note that the system will automatically put them into the event with lowest age and/or highest rating.

How do I change my registration after I have registered?

• Once you have successfully registered and paid, you will receive a confirmation email.
• (If you do not receive a confirmation email – please check your spam folder)
• At the bottom of the email you will see a button "My Booking" link which enables you to:
  • Add / Change / Delete Events
  • Process any additional Payment Due
  • Process a Refund (subject to a £6.50 admin fee)
  • Add/Remove a partner
  • For all changes ensure you Proceed to Payment and then Continue to Payment. When payment has been processed you will have either have processed payment for additional events/items or processed a refund for cancelled events.
  • OR YOU CAN SIMPLY log into your PickleBook account you'll see the English Open appear on your Homepage

What happens if someone drops out before the tournament?

• If someone withdraws by removing themselves from an event before the registration closing date and processes a refund, the existing partner will be removed from the player and will be notified by email that their former partner has withdrawn.
• At the bottom of the email there will be a link to the Find a Partner service so that they can find a partner.
• If after closing date, the Tournament Director will match up players without partners.

I have a self assessed rating of 4.0 but I have been asked to play with someone in a 3.5 level event.

Unfortunately it is not letting me register, please could you advise me how to do this?

• If you have entered your skill rating as 4.0 then you will not be able to enter a 3.5 rated event.
• You can play up in rating but not down.

I may need to withdraw from the tournament how do I do this / Will I get a refund?

• When you registered you should have received a registration confirmation email.
• At the bottom of the email there is a link to edit your registration - you can withdraw using that link and process a refund.
• Please note that all fees are refundable up until the registration close date less a £6.50 admin fee.
• After the closing date there are no refunds.

Can I enter more than one event in the same day?

• Unfortunately not, as the events are on the same day.

I have registered but I have not received a confirmation email?

• If you don't receive an email that you are expecting from the registration system PLEASE check your junk/spam folder as this seems to happen occasionally. If you still can't find it please contact us.

I have completed my Registration, but there has been a typo/predictive text error with my first name, last name, email address.

Can you correct it for me please?

• For first name, last name and email address, please send the details of the error and we will correct it.

I am coming to Norwich by train. What time will the tournament start/ finish each day?

• The tournament organisers are planning for the tournament to start by 9.30am each day and ideally be finished by 4.30pm.
• The actual finish time will be dependent on the number of players registered for the events and how long it will take to play all the matches.
• Until we have closed registration, we cannot be more precise.

What happens if someone drops out before the tournament?

• If someone withdraws by removing themselves from an event before the registration closing date and processes a refund, the existing partner will be removed from the player and will be notified by email that their former partner has withdrawn.
• At the bottom of the email there will be a link to the Find a Partner service so that they can find a partner.
• If after closing date, the Tournament Director will match up players without partners..

How many games will I play per event?

• There will be a minimum of 6 games.

I am 49yo at the time of the event but will be 50 one month later. Can I play in the 50+ event?

• Please note that age is calculated as age at 31.12.2026. This means for example that if you are 49yo at the time of the tournament but 50yo at the end of the year you can enter the 50+ event.