FREQUENTLY ASKED QUESTIONS

Q What is the registration deadline?

You need to register and process full payment by 23:55 on 24th July, 2026.

Q Do I have to be registered on PbE PickleBook?

We need to validate your email on PbE PickleBook. If you are already registered on PickleBook, you will not have to enter the information we already have within PickleBook which will simplify registration.

If you are not currently on PickleBook, you need to validate your email and link your DUPR account to PickleBook. You can do this step prior to registration for the English OPEN or you can do it when you register for the tournament, it will just make your first registration on PickleBook a slightly longer process the first time. Once you have done this, you will not have to do this step again.

Q I have received a payment request, do I have to pay?

• If you wish to play in the tournament, you need to pay. If the request relates to an event added after initial registration, you may not be able to play the event if you don’t pay.
• If you entered but changed your mind, please email us 2026englishopen@pickleballengland.org to let us know and we will delete your details and you will receive no further payment requests.

Q How do I add a partner?

• There are two ways to add a partner. 1) if you know the email address your partner uses for DUPR/English OPEN, you can secure a place for them and they will have 36 hours to accept the partnership and register for the English OPEN. PLEASE NOTE - JUST ONE OF THE PARTNERSHIP SHOULD DO THIS. 2) register and process payment for your own entry first.
• Once you have successfully registered and paid, you will receive a confirmation email* with a direct link to your booking. You will also have a link from the Home tab on PbE PickleBook. When you go back into your booking at the event level you will see that it states No Partner and a Search link. If you click on Search you will see the names of others entered into the event without a partner. Beside the name you will see the player's DUPR rating and self assessed rating. You can either reach out to message them clicking on contact or you can click on invite, to send an invitation to them. If the recipient accepts your invitation your booking will be automatically updated. The recipient could obviously reject the invitation and if this is the case you will receive an email. You could also receive a rejection if it turns out that the recipient is not eligible for the event (e.g. too old or too young or not the right rating). If this is the case you are able to start the process again.
• (*If you do not receive a confirmation email – please check your spam folder).
• If you have entered for either a Doubles or a Mixed Doubles event, you will find a link to the ‘Find a Doubles Partner Service’ at the bottom of your confirmation email.
• Click on the link and follow the instructions on the page.
• Players wishing to partner with players with a different age or rating should note that the system will automatically put them into the event with lowest age and/or highest rating.

Q How do I change my registration after I have registered?

• Once you have successfully registered and paid, you will receive a confirmation email.
• (If you do not receive a confirmation email – please check your spam folder)
• At the bottom of the email you will see a button "My Booking" link which enables you to:
  • Add / Change / Delete Events
  • Process any additional Payment Due
  • Process a Refund (subject to the Refund Policy in the Ts and Cs of the event)
  • Add/Remove a partner
  • For all changes ensure you Proceed to Payment and then Continue to Payment. When payment has been processed you will have either have processed payment for additional events/items or processed a refund for cancelled events.
  • OR YOU CAN SIMPLY log into your PickleBook account you'll see the English Open appear on your Homepage

Q I wasn't sure what the Team event was, now that I do, can I add that to my booking?

Yes, simply add the team event to your booking following the change registration info in the above question.

Q I have registered for the Open tournament playing +50 ladies doubles in the 4.0. I have been asked to play with someone in the +35 mixed doubles but at 3.5 rating. Unfortunately, it is not letting me register, please could you advise me how to do this?

• If you have entered your skill rating as 4.0 or your DUPR is over 4.0 then you will not be able to enter a 3.5 rated event.
• Please note that if you have a DUPR that is 4.0 or higher, we will not change your self assessed rating down.

Q I may need to withdraw from the tournament - how do I do this / Will I get a refund?

• When you registered you should have received a registration confirmation email.
• At the bottom of the email there is a link to "Your Booking" - you can withdraw using that link and process a refund. You can also access your booking from the home page of PickleBook.
• Please note that per our T&C’s, all fees are refundable up until the registration close date except the registration fee itself which is non-refundable.

Q1 Can I enter more than one event in the same day?

Unfortunately not, as the events are on the same day, scheduling of matches would be too difficult when we are anticipating up to 2000 registrations.

Q1 I have registered but I have not received a confirmation email?

If you don’t receive an email that you are expecting from the registration system, PLEASE check your junk/spam folder as this seems to happen occasionally. If you still don’t find it, please log into PickleBook initially to see if you can see your booking on the Home page. If you don't see it there either, please email us on 2026englishopen@pickleballengland.org and we will take a look.

Q I have completed my Registration, but there has been a typo/predictive text error with my first name, last name, email address. Can you correct it for me please?

• You can log into PickleBook and make those changes yourself.
• If you can't update something please let us know, it may be that you are trying to change something that is constrained by something else. E.g if you are trying to change your self assessed rating and it is much lower than your actual DUPR rating.

Q I am coming to NEC by train. What time will the tournament start/ finish each day?

• The tournament organisers are planning for the tournament to start by 8:00am each day and ideally be finished by 6.30pm.
• The actual finish time will be dependent on the number of players registered for the events and how long it will take to play all the matches on 60 courts. Until we have closed registration, we cannot be more precise.

Q What happens if someone drops out before the tournament?

• If someone withdraws by removing themselves from an event before the registration closing date and processes a refund, the existing partner will be removed from the player and will be notified by email that their former partner has withdrawn.
• You can look for another partner and update your registration up to the closing date for registration.
• If after closing date, the Tournament Director will match up players without partners.

Q How many games will I play per event?

The number of games you will play depends on how many teams are in your event and how well you do in the knock-out stages. There will be a minimum of 4 games, but the average is more like 5.5.

Q What is the format of the games?

All games will be traditional scoring (on serve) to 11 or 15 win by 1 or 2 as stated on the score sheet. Further details will be provided in the event programme.

Q I am 49 at the time of the event but will be 50 one month later. Can I play in the 50+ event?

Please note that age is calculated as age at 31.12.2026. This means for example that if you are 49 at the time of the tournament but 50 at the end of the year, you can enter the 50+ event.

Q I am 54 at the time of the event but can't get time off work to enter during the week. Can I play in the 35+ event?

Yes, we will accept registrations from players up to 59 years old in the 35+ event. We hope that most 50+ players will try to enter their own event but we recognise that some people will not be able to make it to the NEC during the week.

Q I am 54 at the time of the event Can I play in the 35+ event and the 50+ event?

Initially you can play in just one or the other. If we have spaces left nearer tournament registration closing date, we may relax that rule, especially if we are short of women for the mixed doubles event.